Perform ”No-Obligation Troubleshooting Report” You can use this report to repair/replace equipment yourself or find other support service options.
Recommend Solutions & Schedule Service (most services can be performed on the initial service call)
Complete Service & Verify Results Test computer connectivity with peripherals & network devices before closing the service call.
Personalized Software Training
Graphic Design Software: • Photoshop, Illustrator, InDesign, Acrobat Pro & many others • Set-up a high-quality, problem-free PDF workflow
Home/Consumer Software: • Mac OS X training (general skills & techniques) • MS Office: Getting Started in Word & Excel • Time-saving tips every Mac user should know
Setting up your iOS devices (iPhone, iPad, iPod Touch): • Managing your Music & Smart Playlists • iCloud & File Syncing
Guidance, Answers & Support for your Tech Questions
Help choosing which technology products best fit your needs.
Explain technology terms in a way that you can understand.
Mac & PC Networking Assistance
Local Area Network (LAN) Setup: Connect Network Devices (Routers, Switches or Hubs)
Establish Filesharing: Create shortcuts for local computers & frequently accessed network folders
Hardware & Software Upgrades
Install/Update Available Software • Mac OS X & Software Update • Design Software (ex. Adobe CS6, Office) • Misc 3rd-Party Programs & Utilities
Hardware Installation: • Replace/Upgrade RAM or Hard Drive • Connect Peripheral Devices (ex. Scanner, Printer) • Time Machine/Backup hard drives
